Shipping worldwide | Free shipping on orders over US$89
Melivida

Privacy Policy

Effective Date: [Insert Date]

Melivida ("we", "us", or "our") operates melivida.com (the "Service").

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Service.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Definitions

  • Service refers to the melivida.com website operated by Melivida.
  • Personal Data means any information that identifies or can reasonably be linked to an identifiable individual.
  • Usage Data means data collected automatically when using the Service.
  • Cookies are small files stored on your device to enhance user experience.
  • Data Controller refers to Melivida, which determines the purposes and means of processing Personal Data.

2. Information We Collect

2.1 Personal Data

We may collect the following information when you use our Service:

  • Name
  • Email address
  • Phone number (if provided)
  • Shipping and billing address
  • Order and purchase details
  • Account or customer support communications

2.2 Usage Data

We automatically collect certain information when you access the Service, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on pages
  • Device type and operating system
  • Referring URLs and interaction data

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Remember user preferences
  • Analyze site usage and performance
  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Please note that some features of the Service may not function properly without cookies.

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our Service
  • Process orders and payments
  • Fulfill shipping and returns
  • Communicate with you about orders or inquiries
  • Improve website functionality and user experience
  • Send marketing communications (where permitted by law)
  • Detect and prevent fraud or technical issues
  • Comply with legal obligations

4. Marketing Communications

If you opt in, we may send you promotional emails or newsletters.

You can unsubscribe at any time by using the link in our emails or by contacting us at [email protected].

5. Data Retention

We retain Personal Data only as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, accounting, or regulatory obligations
  • Resolve disputes and enforce agreements

Usage Data is generally retained for a shorter period unless required for security or legal reasons.

6. Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States, where data protection laws may differ.

When transferring data internationally, we take appropriate safeguards to protect your Personal Data in accordance with applicable data protection laws.

7. Disclosure of Your Information

We may share your information with:

  • Service providers (e.g., payment processors, shipping partners, analytics providers)
  • Legal authorities if required by law
  • Business partners in the event of a merger, acquisition, or asset sale

We do not sell your Personal Data.

8. Payment Processing

Payments made through our Service are handled by third-party payment processors.

We do not store or process your payment card information directly. Payment data is governed by the privacy policies of the respective payment providers and protected by PCI-DSS standards.

9. Security

We use commercially reasonable measures to protect your Personal Data.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Data Protection Rights (GDPR & UK GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the right to:

  • Access your Personal Data
  • Correct or update inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us at [email protected]. We may request verification of identity before fulfilling your request.

11. Your California Privacy Rights (CCPA & CPRA)

If you are a California resident, you have the right to:

  • Know what Personal Data we collect and how we use it
  • Request deletion of your Personal Data
  • Opt out of the sale or sharing of Personal Data

We do not sell your Personal Data.

Requests can be made by contacting [email protected].

12. Do Not Track Signals

Our Service currently does not respond to "Do Not Track" browser signals. You may manage tracking preferences through your browser settings.

13. Third-Party Links

Our Service may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

14. Children's Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect Personal Data from children.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected].